Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select.
Your payment details will be stored securely, and you will be charged for each of these deliveries unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
You can cancel or change your subscription at any time. Your order confirmation emails have links to your order, from where you can manage your subscription.
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, you can’t cancel it, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.