Last updated: August 1, 2025
This Privacy Policy describes how LUNEVA (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.myluneva.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, the "Last updated" date will be updated, and any other steps required by applicable law will be taken.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions, and other information used for account security purposes.
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Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals, or gift cards, or purchases.
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Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, and other features related to your account.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies. For specific information about the Cookies used on our site, please refer to the Shopify Cookies page here.
How We Share Your Personal Information
We may disclose your personal information to third parties under certain circumstances for contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. These circumstances include:
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Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
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Business and marketing partners to provide services and advertise to you.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, correct, or transfer your information.
Security and Retention of Your Information
We take measures to secure your information, but no security measure is perfect. We recommend not using insecure channels to transmit sensitive or confidential information to us.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at contact@myluneva.com.